There is a pretty good chance that either the hard disk is no longer functional or the interface board in the personal media drive is faulty. Everything is fully tested unless otherwise stated. How long have you had the device? How full was the drive when you began having problems with it? How does HP install software and gather data?

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Message 4 of Message 10 of The serial number provided does not match the previously selected product. Please check your tracking number using the couriers website up appropriate.

Would you like to view the product details page for the new product? I installed the media drive on my hp laptop which is also running vista home h; and the driver software installed but no drive showed up in My Computer or in disk management. Asia Pacific and Oceania. Message 4 of 4. Thanks for marking this as the answer. HP Download and Install Assistant. Europe, Middle East, Africa.

HP Customer Support – Software and Driver Downloads

We have a blue light on the drive. By using this site, you accept the Terms of Use and Rules of Participation. This not only ensures data is completely wiped and privacy is protected, but also ensures that the data area and the mechanics of each and every drive we ship is sound.


We are specialists hl hard to find and legacy computer, laptop and server bits.

Trying to locate the driver for my Personal Media Drive hd I was talking about the Disk management section in the Computer Management windows. I will keep an eye out for your post on the results on trying the device on another PC. The Virtual Agent is currently unavailable. As an aside, you would think the MS backup would make the reference to where the driver for every drive is located in the directories it has just backied up instead of asking us for it.

This product was sold by a reseller.

All returns will be tested and checked for our warranty markings. We were unable to retrieve the list of drivers for your product. Our items do not come with drivers or accessories unless otherwise stated.

On this page, it says that the device is compatible and no additional software is necessary. To isolate the problem you wil have to remove the hard disk that is inside the personal media drive enclosure. Please windoww we will not put false details on customs labels or mark items as gifts so please do not ask.


hp personal media drive hds external hard drive problem – HP Support Community –

If you can’t find what you’re after please contact us as we are constantly adding new products to our store. Please click Accept as Solution, if your problem is solved. Hope this better explains my problem.

We aim to ship goods the same day excluding weekends if ordered before 3pm or 1pm for courier deliveries including next day. Solution and Diagnostic Data Collection.

I was not referring to the My Computer screen in Windows Explorer. This product has been exchanged for a new or refurbished product. The programs are installed automatically. Is the data lost on hd5000e drive or can it be salvaged.?